{"id":8502,"date":"2026-03-16T16:12:30","date_gmt":"2026-03-16T15:12:30","guid":{"rendered":"https:\/\/www.waltio.com\/uk\/?p=8502"},"modified":"2026-03-27T16:26:18","modified_gmt":"2026-03-27T15:26:18","slug":"how-to-protect-yourself-against-phishing","status":"publish","type":"post","link":"https:\/\/www.waltio.com\/uk\/blog\/how-to-protect-yourself-against-phishing\/","title":{"rendered":"How to Protect Yourself Against Phishing?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">As tax season approaches, malicious individuals are attempting to impersonate Waltio to steal information through phishing campaigns. If you receive a suspicious call, message, or email, the first reflex is simple: <strong>stay zen<\/strong>. As long as you don&#8217;t click on anything and don&#8217;t validate any action, your assets and data remain safe.<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-best-practices-to-adopt\" id=\"best-practices-to-adopt-%f0%9f%9b%a1%ef%b8%8f\">Best Practices to Adopt \ud83d\udee1\ufe0f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To navigate safely, keep these principles in mind:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Check the security code:<\/strong> Look at the bottom of our emails. You will find a unique code (a list of words) that you can verify in your Waltio profile settings.Pour naviguer sereinement, gardez ces principes en t\u00eate :<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Are you receiving a call?<\/strong> Waltio does not have your phone number. If someone calls you claiming to be a Waltio employee, it is a scam. <strong>Period.<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Never click in a rush:<\/strong> Received an unexpected link via SMS or email? Do not click it.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Use your bookmarks:<\/strong> To access Waltio, type <strong>waltio.com<\/strong> directly into your browser or use a link you have previously saved.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Keep secrets secret:<\/strong> Waltio will <strong>never<\/strong> ask for your password, 2FA codes, private keys, or recovery phrase (seed phrase).<\/li>\n<\/ul>\n\n\n\n<div style=\"height:58px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-is-phishing-exactly\" id=\"what-is-phishing-exactly\">What is Phishing, exactly ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Phishing is a fraudulent technique where an attacker poses as a trusted third party (such as Waltio, an exchange&#8217;s support team, or your bank) to steal your credentials or trick you into validating a fund transfer. This can happen via phone calls, emails, SMS, or even private messages on social media.<\/p>\n\n\n\n<div style=\"height:58px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-to-spot-a-waltio-impersonation-attempt\" id=\"how-to-spot-a-waltio-impersonation-attempt\">How to Spot a Waltio Impersonation Attempt ? <\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Certain red flags are unmistakable:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>An alarmist tone:<\/strong> &#8220;Account blocked,&#8221; &#8220;Immediate action required,&#8221; &#8220;Final notice before closure.&#8221;<\/li>\n\n\n\n<li><strong>Unusual requests:<\/strong> Asking for a code received via SMS or to &#8220;confirm&#8221; your private key.<\/li>\n\n\n\n<li><strong>Shady support channels:<\/strong> A so-called &#8220;advisor&#8221; contacts you on WhatsApp, Telegram, or via an unofficial X (Twitter) account.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:58px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-waltio-will-never-ask-you\" id=\"what-waltio-will-never-ask-you\">What Waltio Will NEVER Ask You<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To avoid any ambiguity, we will never contact you to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Transfer funds or pay your taxes &#8220;via Waltio&#8221;:<\/strong> We calculate your taxes, but you are the one who files them on the official government tax website.<\/li>\n\n\n\n<li><strong>Obtain your platform credentials:<\/strong> (Binance, Coinbase, etc.). We only use read-only API keys or your transaction history files.<\/li>\n\n\n\n<li><strong>Access your wallet:<\/strong> via your recovery phrase.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:58px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-can-i-be-sure-an-email-is-from-waltio\" id=\"how-can-i-be-sure-an-email-is-from-waltio\">How Can I Be Sure an Email is from Waltio ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This is our secret weapon: the <strong>Security Code<\/strong>.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Log in to your Waltio account (<strong>Profile > Preferences<\/strong>).<\/li>\n\n\n\n<li>Find your <strong>unique code<\/strong>.<\/li>\n\n\n\n<li>Ensure it is present and identical at the bottom of every email we send you. <br><br><strong>No code or wrong code = Danger.<\/strong> <em>For more information on <a href=\"https:\/\/www.waltio.com\/uk\/security-waltio\/\" target=\"_blank\" rel=\"noreferrer noopener\">Waltio Security<\/a>.<\/em><\/li>\n<\/ol>\n\n\n\n<div style=\"height:58px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-most-frequent-scam-scenarios\" id=\"most-frequent-scam-scenarios\">Most Frequent Scam Scenarios<\/h3>\n\n\n\n<figure class=\"wp-block-table has-small-font-size\"><table class=\"has-fixed-layout\"><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>Scenario<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong><strong>What Happens<\/strong><\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong><strong>The Reality<\/strong><\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">The &#8220;Support&#8221; call (Waltio or Exchange)<\/td><td class=\"has-text-align-center\" data-align=\"center\">You get a call because &#8220;your API keys are compromised&#8221; or &#8220;your funds are in danger.&#8221;<\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong><strong>Scam.<\/strong> <\/strong>Waltio does not have your number and will never call you.<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">The &#8220;Perfect&#8221; Email<\/td><td class=\"has-text-align-center\" data-align=\"center\">An email using our logos and tone, asking you to &#8220;re-secure&#8221; your account via a link.<\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong><strong>Scam.<\/strong> <\/strong>Check the sender&#8217;s address and the presence of your unique security code.<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Private Messages (Telegram, WhatsApp, X)<\/td><td class=\"has-text-align-center\" data-align=\"center\">An account offers help, sometimes with fake reviews or fake certifications.<\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong><strong>Scam.<\/strong> O<\/strong>ur official support is only available via our website chat or at hello@waltio.com.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div style=\"height:19px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-should-i-do-if-i-have-doubts\" id=\"what-should-i-do-if-i-have-doubts\">What Should I Do if I Have Doubts?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You are at no risk as long as you do not validate anything.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Do not reply to the message.<\/li>\n\n\n\n<li>Do not open any links or attachments.<\/li>\n\n\n\n<li>Open a new tab and go to <strong><a href=\"http:\/\/www.waltio.com\/uk\" target=\"_blank\" rel=\"noreferrer noopener\">waltio.com<\/a><\/strong>.<\/li>\n\n\n\n<li>Contact us via the official chat or email: <strong><a href=\"mailto:hello@waltio.com\" target=\"_blank\" rel=\"noreferrer noopener\">hello@waltio.com<\/a><\/strong>.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:67px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-i-clicked-a-link-or-shared-information-what-now\" id=\"i-clicked-a-link-or-shared-information-what-now\">I Clicked a Link or Shared Information: What Now?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Don&#8217;t panic: the key is to act quickly, step by step.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>If you entered your password:<\/strong> Change it immediately and enable\/strengthen your Multi-Factor Authentication (MFA).<\/li>\n\n\n\n<li><strong>If you shared a code (Email\/SMS\/2FA):<\/strong> Consider it compromised; change your access credentials and contact support.<\/li>\n\n\n\n<li><strong>If you shared a private key\/seed phrase:<\/strong> Secure your assets as quickly as possible (e.g., transfer them to a new, secure wallet).<\/li>\n\n\n\n<li><strong>File a report<\/strong> with law enforcement.<\/li>\n\n\n\n<li><strong>Contact Waltio:<\/strong> hello@waltio.com.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:58px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">On our end, we strive to report phone numbers and domain names impersonating us. Your vigilance and reports to our support team are essential for everyone&#8217;s safety.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As tax season approaches, malicious individuals are attempting to impersonate Waltio to steal information through phishing campaigns. If you receive a suspicious call, message, or email, the first reflex is simple: stay zen. As long as you don&#8217;t click on anything and don&#8217;t validate any action, your assets and data remain safe. Best Practices to [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":8396,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[91],"tags":[],"class_list":["post-8502","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.waltio.com\/uk\/wp-json\/wp\/v2\/posts\/8502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.waltio.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.waltio.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.waltio.com\/uk\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/www.waltio.com\/uk\/wp-json\/wp\/v2\/comments?post=8502"}],"version-history":[{"count":1,"href":"https:\/\/www.waltio.com\/uk\/wp-json\/wp\/v2\/posts\/8502\/revisions"}],"predecessor-version":[{"id":8505,"href":"https:\/\/www.waltio.com\/uk\/wp-json\/wp\/v2\/posts\/8502\/revisions\/8505"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.waltio.com\/uk\/wp-json\/wp\/v2\/media\/8396"}],"wp:attachment":[{"href":"https:\/\/www.waltio.com\/uk\/wp-json\/wp\/v2\/media?parent=8502"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.waltio.com\/uk\/wp-json\/wp\/v2\/categories?post=8502"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.waltio.com\/uk\/wp-json\/wp\/v2\/tags?post=8502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}