Condiciones generales de venta

Preamble

These Terms and Conditions constitute the overall contractual framework. They may be supplemented, where applicable, by regional appendices and by specific conditions applicable to certain services. In the event of any inconsistency, the applicable special appendix shall prevail over the general framework.

Waltio provides Users with software hosted remotely and made available via the Internet, along with the associated technical support. The software is designed to enable the User to consolidate all their cryptocurrency transactions and to prepare their reporting obligations.

Waltio does not constitute an accounting service, nor does it provide personalized legal, tax, or financial advice. The Platform is a technical tool. The User remains solely responsible for the accuracy of their declarations to the relevant authorities.

The Services are intended for Users residing in countries where the Company makes them available, as indicated on the Site. The Company reserves the right to limit, suspend, or withdraw access to all or part of the Services in certain countries or territories, particularly in light of changes in its offering, operational constraints, or applicable regulations.

It is the User’s responsibility to verify, prior to using the Services, that they are suitable for their situation and compliant with the laws, regulations, reporting obligations, and tax rules applicable in their country of residence or any other relevant jurisdiction. The Company does not guarantee that the Services meet the specific requirements of every local regulatory framework.

Article 1 – Purpose

These Terms and Conditions of Use (hereinafter the “Terms”) apply to the websites www.waltio.com, tax.waltio.com, and the Waltio application (hereinafter the “Site”) operated by WALTIO (hereinafter the “Company”).

The purpose of the Site is to provide any user (hereinafter the “User”) with the services defined in Article 2 (hereinafter the “Services”).

These Terms define the conditions for accessing and using the Site and the Services.

By accessing the Site or using the Services, the User declares that they have the legal capacity and authority to enter into a binding agreement and acknowledges that they have read, understood, and agree to comply with these Terms.

By accepting these Terms, the User agrees to receive communications from the Company for informational purposes. The User may withdraw their consent at any time by using the unsubscribe links included in communications or via their Account.

Acceptance of these Terms must be full and unconditional. Any conditional acceptance shall be deemed null and void.

Any User who does not agree to be bound by these Terms must cease using the Site and refrain from using the Services.

Article 2 – Services

2.1 Purpose of the Services

The Company provides Users with an online platform that, depending on the subscribed plan, allows them to centralize, import, reconcile, analyze, and track their digital asset transactions, in particular for reporting, data organization, and tax compliance purposes.

The Services may include, as applicable, the aggregation of data from third-party sources, the generation of reports and digital documents, and tools to assist the User in preparing their reporting obligations.

2.2 Plans and Pricing

The Services are offered under different plans, options, and access levels, the essential characteristics, limitations, and pricing conditions of which are described on the dedicated page of the Site in effect at the time of subscription.

The exact scope of available features depends on the subscribed plan, the country of commercialization, the available connectors, and the technical constraints of the data sources used.

2.3 Service Evolution

The Company may modify the Services, plans, features, interfaces, connectors, options, and technical access conditions at any time, in particular to improve the Service, adapt it to regulatory developments, or address technical, security, or operational constraints.

Such changes shall not deprive the User of the essential features corresponding to the subscribed plan, except where required by law, a third party, technical constraints, or force majeure.

2.4 Support and Exclusions

Depending on the subscribed plan, the Company may provide technical assistance related to the use of the platform.

The Company does not provide accounting services, legal advice, tax advice, or personalized financial advice. The Services are technical tools intended to assist with data processing and the preparation of digital documents.

2.5 Additional Services

Additional services may be offered on top of a standard plan (hereinafter the “Additional Services”).

These Additional Services cannot be subscribed to independently of an active main plan, unless expressly stated otherwise on the Site or in the applicable Offer.

They may include, depending on the Offer, personalized technical support, manual account review, data consistency checks, or enhanced handling of certain data processing operations.

The specific terms of performance, timelines, scope, and limitations of these services are detailed in Appendix A.

Additional Services are intended to improve the technical consistency and usability of the User’s data and do not constitute accounting services or personalized legal or tax advice.

The User remains solely responsible for the accuracy of their declarations and for the use of the deliverables provided by the Company.

If an Additional Service is subscribed to less than four (4) weeks before the applicable reporting deadline, the Company will use its best efforts to complete the service on time, without guaranteeing delivery before that deadline.

Article 3 – Access to the Site and Services

The Services are accessible, subject to the restrictions indicated on the Site, to any natural person who has reached the legal age in their country of residence and has the legal capacity to enter into these Terms, as well as to any legal entity acting through a duly authorized representative.

The countries in which the Services are available are indicated on the Site.

3.2 Account Creation

The “Account” refers to the User’s dedicated digital account on the Site, through which they can access the Services.

Use of the Services requires the User to create an account by completing the registration form provided for this purpose.

The User must provide all required information and undertakes to ensure that it is accurate. Incomplete registrations will not be validated.

The User agrees to update this information in their Account in the event of any changes.

The Company shall not be held liable for any damage resulting from inaccurate or incomplete information provided by the User.

Registration automatically results in the creation of an Account, granting access to a personal space through which the User can manage their use of the Services.

3.3 Account Security

Access to the Account is protected by a username and password chosen by the User.

The User may access their Account at any time by logging in using their credentials.

Credentials are confidential and constitute proof of identity on the Site. The password may be changed by the User and will never be requested by the Company.

The Account is strictly personal. The User must not share, lend, or transfer it to any third party, including individuals filing taxes within the same household.

The User must take all necessary measures to prevent unauthorized or fraudulent use of their Account.

The Company shall not be held liable in the event of identity theft or unauthorized use.

If the User becomes aware of or suspects unauthorized use, they must immediately notify the Company. The Company reserves the right to take appropriate measures.

Creating an Account does not guarantee the availability of all Services, features, or payment methods in all countries.

3.4 Termination of Access

These Terms take effect upon the creation of the User’s Account and remain applicable for as long as the Services are accessible.

The User may delete their account at any time via their profile or by contacting support at [email protected].

Deletion results in the automatic and immediate termination of any paid Subscription (Article 5).

Upon deletion, the User will no longer have access to the Services.

All personal data will be removed from active databases, subject to legal retention obligations (see Article 8.5).

Article 4 – Financial terms

The price of the Services is indicated on the Site.

Unless otherwise stated, prices are expressed in euros (EUR), which is the Company’s reference currency. When prices are displayed or paid in another currency, the actual amount charged may vary depending on the exchange rate applied by the payment provider, bank, or network.

Any bank fees, exchange fees, or other charges applied by third-party providers shall be borne exclusively by the User, unless expressly stated otherwise.

Unless otherwise specified, prices are displayed inclusive or exclusive of taxes depending on the applicable rules. Any applicable indirect taxes (VAT, GST, sales tax, or equivalent) will be charged or included in the price in accordance with applicable laws. Any change in tax rates may be reflected in the price.

Paid Services are offered subject to acceptance of a seasonal subscription with automatic renewal, which may be cancelled by the User from their Account.

The Company reserves the right to offer promotions or discounts at its sole discretion.

4.1 Price Changes

The Company may revise the price of the Services at any time. Users will be informed by email at least one (1) month before the new prices take effect.

Users who do not accept the new prices must stop using the Services in accordance with Article 5.2. Otherwise, they will be deemed to have accepted the new prices.

4.2 Invoicing and Payment Methods

Invoices are issued and communicated to the User by any appropriate means. Payment methods are described on the Site.

The User is free to choose their preferred payment method.

• Card payment (recurring debit): processed by the payment provider designated on the Site, which stores the User’s banking data.
• SEPA direct debit: where available, the User may authorize automatic payments via SEPA.
• PayPal: where available, payments are processed under PayPal’s own terms.

Payments are secured via Stripe. The User acknowledges being subject to Stripe’s terms and privacy policy. The Company does not store any banking data.

The User guarantees they are authorized to use the chosen payment method and undertakes to ensure that payment can be successfully processed.

4.3 Late Payment

Any delay in payment shall automatically result in:

• immediate payment of all outstanding amounts;
• immediate suspension of the Services;
• interest at twice the legal interest rate applied to the total amount due.

4.4 Refund Policy

A refund may be requested if both conditions are met:

• the User has not viewed the taxable amounts in the reporting section;
• the request is made within seven (7) days of subscription.

For Additional Services:

• a refund may be requested if no deliverable is provided within two (2) months;
• the Company may also issue refunds at its discretion, for example in case of:
  • poor or insufficient data quality;
  • technical limitations;
  • unsupported operations;
  • excessive volume;
  • inability to meet deadlines due to complexity.

This list is non-exhaustive. Refunds remain discretionary.

This policy is a commercial policy and does not affect any applicable legal withdrawal rights.

Article 5 – Subscription and duration

5.1 Subscription

Paid Services are offered under a seasonal subscription with automatic renewal.

The subscription starts upon purchase and runs until October 1st, then renews annually unless cancelled.

Additional Services are linked to an active subscription.

5.2 User Termination

The User may cancel their subscription at any time from their Account.

Cancellation:

• stops future billing;
• does not refund the current period;
• maintains access until the end of the current fiscal season (December 31).

5.3 Termination by the Company

The Company may suspend or terminate access in case of:

• breach of the Terms;
• fraud or misuse;
• regulatory or security risks.

No compensation or refund will be granted unless required by law.

Article 6 – User obligations

 The User agrees to use the Services in compliance with the Terms and applicable laws.

The User is solely responsible for:

• all data provided (transactions, APIs, documents, etc.);
• its accuracy and completeness;
• configuration choices;
• verification of outputs;
• compliance with legal and tax obligations.

The User must not:

• misuse the Services;
• provide false data;
• interfere with the platform;
• attempt unauthorized access;
• scrape or reverse engineer the Service;
• use the Service to build competing products.

The User remains solely responsible for any decisions made based on the outputs.

Article 7 – Liability

The Company provides the Services on a best-efforts basis (obligation of means, not result).

The Company does not provide legal, tax, financial, or accounting advice.

The Company shall not be liable for:

• incorrect data provided by the User;
• third-party failures (exchanges, APIs, blockchains);
• temporary service interruptions;
• force majeure events.

The User must keep backups of their data.

Liability is limited to direct damages and capped at the amount paid in the last 12 months.

Indirect damages (loss of revenue, data, etc.) are excluded.

7.1 Use of Artificial Intelligence

The Company may use artificial intelligence technologies as part of the Services, including for data processing, report generation, analysis, or calculations.

The User acknowledges that such technologies may produce results containing errors, inconsistencies, approximations, or biases.

Accordingly, the User remains solely responsible for reviewing, validating, and using any content, report, or calculation generated through the Services, including those resulting from artificial intelligence.

The use of such technologies does not alter the nature of the Services, which remain technical tools and do not constitute legal, tax, financial, or accounting advice.

For more information, Users may refer to the Privacy Policy.

Article 8 – Data protection

Article 9 – Right of withdrawal

Where the applicable law grants the User a statutory right of withdrawal, the User may exercise it under the conditions and within the time limits provided for by said law.

For Users located in the EEA/UK, the specific terms are set out in Appendix B.

Given the digital nature of the Services, their performance may begin immediately after registration or subscription. Where permitted by applicable law and provided that the required legal conditions are met, such immediate performance may have the effect of limiting or excluding the right of withdrawal.

Article 10 – Intellectual Property Rights

The systems, software, structures, infrastructures, databases and content of any kind (texts, images, visuals, music, logos, trademarks, databases, etc.) operated by the Company within the Site are protected by all intellectual property rights or database producers’ rights in force.

Any disassembly, decompilation, decryption, extraction, reuse, copying and, more generally, any act of reproduction, representation, distribution and use of any of these elements, in whole or in part, without the Company’s authorization, is strictly prohibited and may be subject to legal proceedings.

Article 11 – Links and Third-Party Sites

The Services may include, use or enable access to websites, applications, software, blockchains, wallets, exchange platforms, data providers, APIs, connectors or other services operated by third parties.

Such third-party services are provided under the sole responsibility of their publishers or operators and remain governed by their own contractual terms, privacy policies and operating rules.

The Company does not guarantee the availability, security, compatibility, accuracy, completeness or updating of the content, data or services provided by a third party.

The Company may not be held liable for any damage, delay, unavailability, processing error, calculation defect or loss of data attributable, directly or indirectly, to a third-party service or to the information transmitted by it.

The Company is not a party to any contractual relationship that may arise between the User and a third party accessible from the Site or in connection with the Services, and may not be held liable in this respect.

Article 12 : Amendements

The Company reserves the right to amend these Terms and Conditions at any time.

The User will be informed of such amendments by any useful means, with at least one (1) month’s notice before they enter into force, unless the amendment results from a legal, regulatory or security obligation, or from an overriding technical necessity.

Any User who does not accept the amended Terms and Conditions must cease using the Services and, where applicable, terminate their Account or Subscription in accordance with these Terms.

Any User who uses the Services after the amended Terms and Conditions have entered into force shall be deemed to have accepted them.

Article 13 – Mediation

In accordance with Articles L.612-1 et seq. of the French Consumer Code, the User has the right to have recourse, free of charge, to a consumer mediator with a view to the amicable resolution of any dispute between the User and the Company.

The mediator appointed by the Company is: CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice)

Website: https://www.cm2c.net/

Postal address: 49 Rue de Ponthieu, 75008 Paris.

The provisions of this Article apply without prejudice to any mandatory rights enjoyed by the consumer User in their country of residence.

 Article 14 – Governing Law

These Terms are governed by French law.

However, where the User acts as a consumer, this choice of law may not have the effect of depriving the User of the protection afforded by the mandatory provisions of the law of their country of habitual residence where those provisions are applicable.

In the event of a dispute relating to the validity, interpretation, performance or termination of these Terms, the parties shall first seek an amicable solution.

Failing an amicable agreement, and subject to the mandatory rules applicable to jurisdiction, the courts within the jurisdiction of the Paris Court of Appeal shall have sole jurisdiction to hear the dispute where the User is not acting as a consumer.

Where the User acts as a consumer, jurisdiction shall be determined in accordance with the applicable mandatory rules.

In the event that these Terms are translated into one or more languages, the French version shall prevail in the event of any contradiction or difficulty of interpretation, unless otherwise required by mandatory law.

Updated: April 2026